A travel agent may book a travel end-to-end journey, and may book a variety of travel destinations, flight tickets and packages created by tour operators. Tour operators on the other hand, work directly with various suppliers such as hotels in the destinations where the travel takes place, thereby creating individual and group packages to offer to the traveller or to travel agents for their clients. Using a Tour Operator means you are booking your holiday directly with the operator - meaning no middle man involved.
3 months’ prior during December /January /February and August

1 month ahead during other months.
Yes we are happy to book your airfare in conjunction with one of our packages. We are partnered with an IATA agent for ticketing.

However, we recommend that clients purchase their airline tickets from their country of origin.
For SAARC Countries:  US$20
For all other Countries: US$30
You need to send us the Booking confirmation and a copy of the flight details

We will proceed with the arrangements and send you a travel service confirmation voucher

You will make an advance payment of 20% and confirm the booking. Balance two weeks prior to arrival or on arrival

Payment can be bank transfer or online. For online credit card payment an additional 3.5% bank charge will apply
What happens if I need to alter my trip? | if I need to cancel my trip?

Before you cancel your dream trip, we strongly encourage you to reach out to us and see if it could not be simply altered; if your dates are flexible for instance, you might be able to find a great solution to avoid a complete cancelation.

If, however you do need to cancel, we apply the following policy. The breakdown is as follows:

Cancellation Policy

We apply the following cancellation policy. The breakdown is as follows:

> Before 30 days of the booking - cancellation with no charge

> Before 21 days - 20% of the total price of the booking is non-refundable

> After 21 days - 100 cancellation charge will apply.
Please find below some example questions and answers that will hopefully help you in your holiday planning journey.
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Serene Vacations Lanka (Pvt) Ltd.
Marine City Business Complex,
No. 46, 1/8, First Floor, Station Road, Dehiwala, Sri Lanka.
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Serene Vacations is one of the top-rated tour companies in Sri Lanka, and the first choice for the majority of Travel Agencies around the globe. We are passionate about our country and that passion can be felt in everything we do to showcase all that Sri Lanka has to offer. All our tours are private and can be tailored to give you the best experience possible.
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